Business Development Executive | Chat Support Executive | Sales Executive

Job Description

Global Payments is a leading company in the payment solutions industry, enabling millions of daily transactions between buyers and sellers through our credit, debit, prepaid, and merchant services. Supporting over 3 million businesses, 1,300 financial institutions, and 600 million cardholders worldwide, our team is passionate about delivering top-tier payment technology and software solutions. Join us and contribute to shaping the future of payments technology.

Role Overview

As a key member of our team, you will be responsible for planning and overseeing enterprise-level support and service activities for Global Payments’ products and services. Your role is critical in ensuring quality service delivery and operational performance for a designated client or group of clients. You will develop strong client relationships, understand their business needs, and coordinate service delivery to reduce downtime and minimize support costs. Acting as the primary point of contact for clients, you will manage service incidents, escalate technical issues when needed, and collaborate with sales and support teams to enhance client satisfaction and identify growth opportunities.

Key Responsibilities

Client Relationship Management:

• Own and manage the total client relationship for assigned accounts, covering all Global Payments products and services across multiple platforms.
• Ensure the successful implementation of support and service activities tailored to the client’s needs.
• Be available 24/7 to respond to any client-impacting incidents and update client business groups as necessary.

Service Delivery:

• Understand the client’s business and product installations to identify service needs and drive proactive service delivery.
• Coordinate resolution of service incidents and escalate issues with significant regulatory or financial impacts to leadership.
• Provide quality service within the parameters of the client’s projects and service delivery standards.

Business Growth and Development:

• Identify new product services based on the strategic direction of the client’s business.
• Support contract renewals and negotiate terms that align with client retention and financial goals.
• For the International segment, develop Account Plans and Contact Plans, and identify opportunities to expand Global Payments’ footprint with clients.

Financial Management:

• For North America, ensure invoice accuracy, manage disputes, and implement strategies for operational efficiency and cost savings.
• For International, ensure accurate revenue forecasting, timely billing, and management of financial aspects such as cross-sell opportunities and profitability of new commercial deals.

Client Business Review:

• Support the Client Business Review process, aligning client needs with internal solutions, and managing the complete setup and preparation for client reviews.
• Present relevant sections of client review data with the intent to improve the client’s business performance.

Qualifications

Education and Experience:

• Bachelor’s Degree in Finance, Marketing, Business, or a related field.
• Minimum of 6 years of relevant experience, particularly in client-facing roles within the financial industry.

Skills and Abilities:

• Strong analytical, communication, and collaboration skills.
• Experience in handling complex issues and leading cross-functional teams.
• Ability to develop and conduct presentations, align client needs with internal solutions, and maintain long-term client relationships.

Equal Employment Opportunity

Global Payments is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. If you need accommodations during the application process, please contact us at [email protected].