By retrieving and applying Ignite Desk’s online and mobile services, websites, and applications in Australia, including Ignite Desk Apps and other associated software, functionalities, products, initiatives, and components (referred to as the “Site”), you are obligated to adhere to the following terms and conditions:

  1. When you publish job advertisements, recruit personnel, or make use of any services provided by Ignite Desk, it is essential that you have thoroughly read, comprehended, and wholeheartedly agreed to the Cookie Policy and Privacy Policy.
  2. By utilizing the Site, you acknowledge and consent to the terms and conditions outlined in this Agreement, which govern your use of the Site and are binding. This Agreement should be carefully reviewed in conjunction with the company’s official website.


Please ensure that you carefully review the following Terms and Conditions if you are applying from Australia.

Terms for Ignite Desk – Job Seekers:

For Non-Commercial Use

Ignite Desk allows job seekers in Australia to access and utilize Ignite’s website and its content strictly for non-commercial purposes.

Job Ads and Listings

Ignite Desk obtains job advertisements and listings from third-party providers. Ignite Desk does not have control over the content, links, or terms set by these third parties. Job advertisements may include sponsored or paid placements. Ignite Desk is not obligated to screen or include job advertisements and reserves the right to exclude or remove them without explaining.


Accuracy and Liability

Ignite Desk does not provide any guarantees regarding the accuracy, completeness, legality, reliability, or availability of job advertisements or the information provided by employers or users. Ignite Desk assumes no responsibility or liability for the content contained in job advertisements.


Tracking and Information Collection

When you apply for a job on an employer’s website through Ignite Desk, there may be information collected regarding your activities on the site. It is the responsibility of the employers who use tracking functionality to comply with relevant laws.


Independent Functionality

Ignite Desk provides job seekers with independent features to assist in their job search, including search options and optimizing job listings for optimal mobile viewing. Additionally, Ignite Desk may display job advertisements on dedicated pages or websites, but this does not guarantee an improved application experience or a definite job offer.


Phone Numbers

As an agency company, we offer the capability to call phone numbers listed in job advertisements using a mobile device’s phone app. However, we cannot guarantee the accuracy of the provided phone numbers.


Requirements for Resumes and Profiles

By creating a searchable resume on our website, you authorize us to share your resume with users of the Ignite Desk Resume Search Program and potential employers. It is your decision whether or not to make your resume searchable. Ignite Desk provides suggestions and guidance to enhance your resume, but we are not responsible for your job search or the accuracy of job listings. Your Ignite Desk profile, which can be viewed by others, may be linked to your resume data. Contact information may be concealed for privacy reasons. While Ignite Desk may collaborate with organizations to assist job seekers, we disclaim any responsibility for their services.


Job Application Terms

When you submit a resume or application information for job applications through Ignite Desk, it is important to understand and agree to Ignite Desk’s terms and privacy policy. It is your responsibility to verify the employer to whom you are applying. Ignite Desk does not have control over how the employer utilizes or discloses your information. Your application may be forwarded by Ignite Desk to the company or an applicant tracking system, but Ignite Desk cannot guarantee the delivery or receipt of applications. Employers may use screening questions and specific criteria for scheduling interviews. Ignite Desk, apart from notifying applicants of rejections and coordinating interviews, does not have the authority to make hiring decisions. Your profile information may be recommended by Ignite Desk for job applications. Ignite Desk operates as an employment agency in Australia.


Messaging and Other Site-Related Activities

The communications and information exchanged through the site may be managed, reviewed, and retained for various purposes. Employers may receive information from Ignite Desk regarding their online activities. You may also receive messages or notifications from Ignite Desk concerning your behavior on the site.

In the case of scheduled interviews, Ignite Desk may send text message reminders to ensure you are well informed.

The site provides call and text message relay services that can be used for business-related communication.

To apply, you have the option to use text messaging or QR scanning. By texting a keyword or scanning a QR code, you agree to receive text alerts containing job advertisements. It is important to note that text messaging services from third parties may experience technical issues. Therefore, make sure that any information sent via text messages is accurate and complete, as you are responsible for its accuracy.


Messaging and Chatbot Services

Ignite Desk offers messaging services for user-to-user communication. While not all messages can be grouped, certain messages may be. It is important to refrain from sending bulk messages using Ignite Desk’s messaging system. Chatbots are automated systems that enable specific actions on the site, and it is your responsibility to ensure the accuracy of the data entered into chatbots.


Chat and Other Communication Channels

Ignite Desk may provide chat or other communication methods specific to employers or job advertisements. The availability of chat options may vary depending on different factors. If desired, you can disable push notifications for your mobile browser or device through the corresponding settings.


PNO Accounts (Phone Number Only Accounts)

There are certain limitations when creating PNO Accounts that are associated only with a phone number. It is important to note that forgetting your password or changing your phone number may result in the risk of losing access to your PNO Account. You have the option to unsubscribe from non-transactional WhatsApp messages.


Updates on Ignite Desk Interviews and Recruiter Invitations

You may receive text messages from recruiters or notifications about upcoming interviews. To stop receiving these communications, you can send a message with the word “STOP” to the appropriate short code. The frequency of messages may vary, and carrier fees may apply.


Electronic Communications

Employers may use Ignite Desk solutions for virtual communications and interviews. Please note that Ignite Desk is not responsible for the telecommunication services provided by third-party suppliers. Additionally, online interviews may be recorded, and your consent to this recording is assumed. Video interviews may also be recorded, and by participating in them, you grant permission for the recording and potential use of the recording by prospective employers. It is important to understand that our organization is not liable for any claims or data security issues that may arise during virtual interviews.


Screening Tools

During the hiring process, employers have access to screening tools provided by Ignite Desk. It is the employer’s responsibility, not Ignite Desk’s, to determine the questions and requirements for screening. Ignite Desk does not conduct background checks as it is not an employment agency. If alternative screening procedures are required by law, employers must provide them.


Ignite Desk Evaluations

Employers have the option to assess job seekers’ skills using the online application provided. These assessments only evaluate specific abilities, and it is up to employers to determine their relevance. Taking an assessment does not guarantee an offer of employment. The selection and authority over the evaluations are not within Ignite Desk’s control, and it is not liable for alternative methods of disability screening.



Job candidates must maintain the confidentiality of evaluation and response data, although they are allowed to discuss the evaluations with employers. Ignite Desk is not obligated to review or post evaluations or comments on the website.


Employer Services

Ignite Desk provides various career services, such as counseling and resume assessment, which are offered solely as informational resources. It is important to note that Ignite Desk does not guarantee job interviews, job placement, or increased wages.


Pay and Additional Information

For educational purposes, Ignite Desk provides wage data and other relevant details. This information is based on estimates and is subject to change. Labels or badges may be placed on the names of employers or job postings based on the information provided. Demographic data provided by the employer may be displayed on Company Pages.


Job Seeker Data

Ignite Desk collects and tracks information about the actions and data submitted by job seekers on the website. Job seekers may be connected to observable factual data for employment opportunities. Demographic data may be used for evaluation and development purposes, and aggregate summaries may be shared with employers.


The Governing Law for Dispute Resolution

Disputes related to this agreement or the website will be subject to the legislation of Texas, the United States of America, or the Republic of Ireland. Legal proceedings filed will be handled by the courts in the relevant jurisdictions in Australia.


Waiver of Collective Lawsuits

Users agree to refrain from initiating or participating in collective legal actions against Ignite Desk. Individual litigation is permitted, including in small claims court, as long as it complies with the provisions outlined in the agreement.


Requirements for Employer Accounts on Ignite Desk

Employers who register for an account on the website accept the terms and conditions, including the privacy statement and Ignite Desk’s policies. ID verification may be required, and the responsibility for any data provided lies with Employers must have the authority to bind their company to the agreement. Employers have access to the information submitted to Ignite Desk and accounts associated with their company. It is the responsibility of employers to ensure the proper utilization of their accounts and email addresses.


Connected Accounts

Ignite Desk allows multiple users to access the same account through linked accounts, each with varying levels of access. Administrators are responsible for shared data and have the authority to invite users and grant access. Linked users can view account details and perform transactions using the connected account. All linked users can observe activity in the Employer Account. Accounts can be detached, and access can be managed by administrators and employers.


Account Administration and Payment

Ignite Desk reserves the right to use the credit card on record to cover additional purchases of goods or services. Job seekers may receive notifications from Ignite Desk regarding compromised employer accounts. Employers are responsible for their usage of the website and compliance with legal requirements. Ignite Desk may impose restrictions on job posts that do not conform to applicable regulations. Employers bear responsibility for the information contained in their job postings, emails, and other interactions.


Work-related Services

Employers have access to Ignite Desk Apply and job screening inquiries. Submissions can be sent via Ignite Desk to the designated email address. The Employer Dashboard provides features for managing applicants, including scheduling interviews and disqualifying candidates. Employers are obligated to comply with relevant regulations, including anti-discrimination laws. Ignite Desk reserves the right to reject or remove discriminatory job postings or inquiries. Employers are responsible for their selection processes and ensuring that disability-related queries are addressed.


Data Analysis and Privacy

Ignite Desk may utilize data analysis for quality assurance and product enhancement purposes. Job seekers may receive information about employer initiatives and activities through Ignite Desk. Employers may receive labels or badges based on the provided information, although accuracy is not guaranteed. Additional terms and conditions apply to users of Ignite Desk API. Employers are responsible for complying with data protection regulations and overseeing the actions of external developers.


Ignite Desk’s Fraud Prevention and Record-Keeping

Ignite Desk may require email verification as a measure for fraud prevention and record-keeping, although it is not guaranteed. Employers are responsible for adhering to record-keeping regulations, such as the Internet applicant rule of the Office of Federal Contract Compliance Programs (OFCCP).


Job Matching Summary

Ignite Desk facilitates connections between companies and job seekers by matching them with suitable positions based on information collected through the platform. These matches may include suggested resumes for job advertisements or proposed job ads based on job seekers’ recent applications. The beta version of the job matching service operates under the governance of the Beta Program.


Summary of Salary, Applications, and Other Information

Ignite Desk provides users with informational details, including estimated salaries, the number of job applications, and responses to screening questions. It is important to note that these figures are approximate and provided for informational purposes only. They may be sourced from external providers and are not guaranteed to be accurate. Ignite Desk may assign labels or badges to job postings based on the information provided, but accuracy is not guaranteed.


Overview of Screening Tools

Employers have the option to use Ignite Desk’s screening resources, which include assessments, phone screening tools, and screening questions. It is the responsibility of employers to select appropriate questions and use these tools in compliance with applicable laws. Assessments are designed to evaluate specific skills, but they do not determine overall job criteria. Employers must address disability-related inquiries and provide reasonable accommodations as required by law.


Interaction with Ignite Desk

Ignite Desk provides messaging and communication services on the platform. However, employers should not solely rely on these notifications as they are provided as a courtesy. Contact details can be concealed or replaced with aliases to maintain privacy. Employers are responsible for their internal communications and should avoid sending mass messages through Ignite Desk’s messaging platform. The use and content of communication services are the sole responsibility of employers.


Electronic Communications

Ignite Desk offers virtual and remote communication options, such as virtual meetings and interviews, for job seekers. These services may be facilitated by external providers that offer scheduling, video conferencing, and collaboration tools. It is important to note that Ignite Desk does not verify the identities or qualifications of job applicants, nor does it guarantee the availability or quality of these services.


The Equality Act 2010

Employers in Australia are required to ensure non-discrimination in job postings and provide suitable alternative communication options for individuals with disabilities following the relevant legislation.


Security and Accountability

Ignite Desk makes it clear that it holds no responsibility for the transmission of virtual communications, which includes audio and visual content, interview questions and responses, and personal data. Employers are solely responsible for securing and safeguarding any data shared during virtual interviews. Ignite Desk cannot be held liable for the accessibility or preservation of any recordings of virtual interviews.


Use and Access at Your Own Risk

Employers have the freedom to access and utilize virtual interviews, but they do so at their own risk. Ignite Desk explicitly states that it cannot be held accountable for any issues or liabilities that may arise from the use of virtual interviews.


Representatives and Invitations

Employers have the option to invite additional representatives to participate in virtual interviews. Ignite Desk will send invitations to the provided email addresses, but it is the responsibility of the employers to ensure the accuracy of the contact information. Employers bear the liability for the behavior and actions of their representatives during virtual interviews.


Ignite Desk’s Role in Online Interviews

Ignite Desk serves solely as a third-party service provider for facilitating communication between employers and job seekers. It does not partake in online interviews nor verify the information provided by job applicants. It is the employers’ responsibility to provide any requested accommodations to job candidates as needed.


Virtual Interview Recording

Employers have the option to record virtual interviews with job candidates, but it is essential to obtain the consent of all parties involved. Employers are required to comply with applicable legal restrictions and permissions regarding recording. Ignite Desk is not obligated to retain the recordings, but it may store and access them as necessary. Any allegations or claims related to the recording of virtual interviews should be directed towards the employer.


Employer Branding Hub, Enhanced Profiles, and Company Pages

Employers who post job openings on Ignite Desk may receive automatically-generated Company Pages and/or Glassdoor Profile Pages, where applicable. Employers can update and add content to their Company Pages. Ignite Desk offers premium functionality through the Employer Branding Hub, which is available on a subscription basis. Employers are responsible for selecting appropriate features of the Employer Branding Hub and for the information they publish on their Company Pages.


User-Generated Content and Moderation

User-generated content, such as salary information, company reviews, and interview materials, is hosted by Ignite Desk and Glassdoor. Ignite Desk follows a standard review process and does not provide preferential treatment to clients during content moderation.


Ignite Desk University

The logos of Ignite Desk Academy, when obtained by graduates, are intended for personal use only and should not be used for business purposes or to represent organizations. There is no contractor or joint venture relationship implied or established.


HR Management Tools

Visitors to Ignite Desk acknowledge that the platform provides HR management software solutions, but it does not offer legal advice. It is the responsibility of companies to ensure compliance with relevant laws and regulations. Users are advised to discuss any concerns regarding tool settings with their employers.


Dispute Resolution and Applicable Law

The agreement governing the use of the website, as well as any disputes arising from it, is subject to the laws of the applicable jurisdiction. Legal actions will be initiated in the specified courts as agreed upon by the parties. Users waive their right to request user data from Ignite Desk through a pre-suit discovery action.


Waiver of Class Actions

By using the website, users agree not to initiate or participate in class-action lawsuits against Ignite Desk. However, users retain the right to pursue individual litigation while adhering to the conditions outlined in the agreement.



Users agree to protect, indemnify, and hold Ignite Desk harmless from any claims or liabilities that may arise from their use of the website, violation of the terms of service, or employment-related conduct. This obligation to indemnify remains in effect even after the agreement expires.


Additional Campaign Tools

Ignite Desk provides Extended Campaign Tools for coordinating job advertisements among geographically dispersed organizations. Users understand that information may be shared between local offices, corporate headquarters, franchisees, and franchisors. It is the responsibility of users to ensure the accuracy of the data provided and to obtain the necessary rights and permissions. Ignite Desk does not verify the identities of users.


Potential Import

Ignite Desk offers a platform (Candidate Import) for uploading application data. Users are responsible for obtaining the necessary rights and permissions for the data and authorising Ignite Desk to process it on their behalf. Users are responsible for the data before its receipt, while Ignite Desk assumes responsibility for the data after it has been received.


Disclaimer of Infrastructure-Related Issues

Ignite Desk disclaims any responsibility for infrastructure-related issues, such as computer viruses, system failures, hardware problems, or other internet-based pressures that may cause harm to users or disrupt the operation, accessibility, or support of the platform.


Disclaimer of Unforeseen Events

Ignite Desk disclaims any responsibility for losses, damages, delays, or failures resulting from the use of the platform that is caused by unforeseen events, such as acts of God, governmental changes, embargoes, terrorist attacks, or similar occurrences.


Disclaimer of Unforeseen Losses

Ignite Desk, along with any parties involved in creating, producing, or delivering the platform’s content, will not be liable for any unforeseen, special, exemplary, or indirect losses, including but not limited to lost earnings, lost revenue, missed business opportunities, data damage, goodwill, service interruptions, or similar harm.

This policy encompasses the limitations and restrictions mentioned above.