Retail Customer Service Officer

Job Description

Join Us in Delivering Like Never Before!
At Australia Post, we’re committed to delivering more than just mail. From supporting small businesses that drive our communities to ensuring we leave a positive impact on the environment, we’re delivering for everyone—our communities, our customers, and our people. As we continue to move forward, we’re excited to have you join us on this journey.

About the Role

As a Retail Customer Service Officer, you’ll play a crucial role in supporting Australians and their businesses, helping to keep millions of people connected and strengthening our communities. With nearly one million customers visiting our Australia Post Offices each year, you’ll be part of the team ensuring every visit is a positive experience. You’ll be supported by a welcoming team, receive ongoing training, and have access to career development opportunities.

Role Details:

• Pay Rate: Starts at $26.42 per hour, increasing to $28.24 after 3 months of training (junior rates apply for those under 21)
• Additional Benefits: 12% Superannuation and a pay rise due mid-September!
• Training: Paid on-the-job training for up to 12 weeks
• Hours: 25 hours per week on a rotating roster, Monday to Friday, between 8:45 am – 5:06 pm
• Flexibility: We’re looking for someone who can step up to full-time hours as needed
• Seasonal Shifts: Saturday morning shifts may be available as we approach the Christmas period

Key Responsibilities

• Provide excellent customer service by handling sales and service transactions
• Accurately process high-value transactions including cash, cheques, credit cards, and EFTPOS
• Conduct and process identity services transactions, such as Australian Passport Interviews
• Promote our products and services through up-selling, cross-selling, and merchandising
• Assist customers with mail lodgments and associated costs
• Build strong relationships with customers by understanding and meeting their needs
• Perform administrative tasks, including stocktaking and record maintenance

About You

You are a friendly, enthusiastic, and reliable individual who enjoys working in a team environment. You’re dedicated to putting the customer at the center of everything you do, making a positive difference in the community. Additionally, you should:

• Have experience in customer service and/or cash handling
• Be physically fit to regularly lift up to 16kgs of mail and stand throughout your shift

What We Offer You

• Long-term investment in your growth, with a focus on our values of trust, inclusivity, empowerment, and safety
• A workplace culture where everyone feels they belong, are valued, and can bring their true selves to work every day
• Support for your personal wellbeing, recognition, and rewards for your contributions through Post Perks and other benefits

Join Us in Delivering Together

At Australia Post, we honor the Traditional Custodians of the land where we operate, live, and gather as employees. We are committed to ensuring our workforce reflects the diversity of the communities we serve. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ individuals, and Refugees. As one of the largest organizations in Australia to achieve Disability Confident Recruiter status, we are dedicated to providing an inclusive, accessible recruitment process and workplace.

If you have any questions regarding accessibility, please reach out to our Diversity & Inclusion team at [email protected].