By entering and making use of the online and mobile services, websites, and applications provided by Ignite Desk in the United Arab Emirates (UAE), including Ignite Desk Apps and other software, functionalities, products, initiatives, and components associated with these platforms (collectively referred to as the “Site”), you are bound by the subsequent terms and conditions:

  1. By publishing job advertisements, recruiting personnel, or utilizing any services offered by Ignite Desk, you acknowledge that you have carefully perused, understood, and wholeheartedly consent to the Cookie Policy and Privacy Policy.
  2. Your utilization of the Site indicates your recognition and approval of the stipulations outlined in this Terms of Service agreement (referred to as the “Agreement”) in conjunction with the official website of the company.


Please thoroughly examine the following Terms and Conditions if you are applying from the UAE.

Terms for Ignite Desk – Job Seekers:

Usage for Non-Commercial Purposes

Ignite Desk Permits Job Seekers in the UAE to utilize Ignite’s Site and its content strictly for non-commercial purposes.


Job Advertisements and Listings

Ignite Desk Sources Job Advertisements and Listings from third-party providers. Ignite Desk has no control over the content, links, or terms set by these third parties. Job Advertisements may include sponsored or paid placements. Ignite Desk is not obliged to screen or include Job Advertisements and reserves the right to exclude or remove them without explanation.


Accuracy and Liability

Ignite Desk does not provide any guarantees regarding the accuracy, completeness, legality, reliability, or availability of Job Advertisements or the information provided by Employers or users. Ignite Desk assumes no responsibility or liability for the content contained in Job Advertisements.


Tracking and Information Collection

When applying for a job on an Employer’s website, Ignite Desk may collect information regarding your activities on the site. Employers utilizing tracking functionality are responsible for complying with applicable laws.


Independent Functionality

Ignite Desk provides Job Seekers with independent features to assist in their search, including search options and optimization of Job Listings for optimal mobile viewing. Additionally, Ignite Desk may showcase Job Advertisements on dedicated pages or websites; however, this does not guarantee an improved application experience or a definite job offer.


Phone Numbers

As an agency company, we offer the capability to call phone numbers listed in Job Advertisements using a mobile device’s phone app. However, the accuracy of the provided phone numbers cannot be guaranteed.


Requirements for Resumes and Profiles

By generating a searchable resume on our website, you authorize us to share your resume with users of the Ignite Desk Resume Search Programme and potential employers. It is up to you to decide whether or not to make your resume searchable. Ignite Desk provides suggestions and guidance to enhance your resume, but it bears no responsibility for your job search or the accuracy of job listings. Your Ignite Desk profile, which can be viewed by others, may be linked to your resume data. For privacy reasons, contact information may be concealed. While Ignite Desk may collaborate with organizations to assist job seekers, it disclaims responsibility for their services.


Job Application Terms

When you submit any resume or application information for job applications through Ignite Desk, it is subject to Ignite Desk’s terms and privacy policy. It is your responsibility to verify the employer you are applying to. Ignite Desk has no authority over how the employer utilizes or discloses your information. Your application may be forwarded by Ignite Desk to the company or an applicant tracking system. Ignite Desk cannot guarantee the delivery or receipt of applications. Employers may utilize screening questions and adhere to specific criteria for scheduling interviews. Apart from notifying applicants of rejections and coordinating interviews, Ignite Desk does not have the authority to make hiring decisions. Your profile information may be recommended by Ignite Desk for job applications. Ignite Desk functions as an employment agency in the UAE.


Messaging and Other Site-Related Activities

The communications and information exchanged through the Site may be managed, reviewed, and retained for various purposes. Employers may receive information from Ignite Desk regarding their online activities. You may also receive messages or notifications from Ignite Desk concerning your behavior on the Site.

In the case of scheduled interviews, Ignite Desk may send text message reminders to ensure you are informed.

The Site provides call and text message relay services that can be used for business-related communication.

To apply, you have the option to use text messaging or QR scanning. By texting a keyword or scanning a QR code, you agree to receive text alerts containing job advertisements. It is important to note that text messaging services from third parties may encounter technical issues. Therefore, ensure that any information sent via text messages is accurate and complete, as you are responsible for its accuracy.


Messaging and Chatbot Services

Ignite Desk provides messaging services for user-to-user communication. While not all messages can be grouped, certain messages may be. Please refrain from sending bulk messages using Ignite Desk’s messaging system. Chatbots are automated systems that enable specific actions on the Site. It is your responsibility to ensure the accuracy of the data entered into chatbots.


Chat and Other Communication Channels

Ignite Desk may make chat or other communication methods available for specific employers or job advertisements. The availability of chat options may vary depending on various factors. If desired, you can disable push notifications for your mobile browser or device through the corresponding settings.


PNO Accounts (Phone Number Only Accounts)

Certain limitations apply when creating PNO Accounts that are solely associated with a phone number.

It is important to note that if you forget your password or change your phone number, you may risk losing access to your PNO Account. You have the option to unsubscribe from non-transactional WhatsApp messages.

Updates on Ignite Desk Interviews and Recruiter Invitations

You may receive text messages from recruiters or receive notifications about upcoming interviews.

To stop receiving these communications, you can send a message with the word “STOP” to the appropriate short code.

The frequency of messages may vary, and carrier fees may apply.


Electronic Communications

Employers may utilize Ignite Desk solutions to conduct virtual communications and interviews. Please be aware that Ignite Desk is not responsible for the telecommunication services provided by third-party suppliers. We would also like to inform you that online interviews may be recorded, and your consent to this is assumed.

Additionally, video interviews may be recorded, and by participating in these interviews, you grant permission for the recording and potential use of the recording by prospective employers. It is important to understand that our organization is not liable for any claims or data security issues that may arise during virtual interviews.


Screening Tools

During the hiring process, employers have access to screening tools provided by Ignite Desk.

It is the employer’s responsibility, not Ignite Desk’s, to determine the questions and requirements for screening.

As Ignite Desk is not an employment agency, it does not conduct background checks.

If the law requires alternative screening procedures, employers must provide them.


Ignite Desk Evaluations

Employers have the option to assess job seekers’ skills using the online application provided. These assessments only evaluate specific abilities, and it is up to employers to determine their relevance. Taking an assessment does not guarantee an offer of employment. The selection and authority over the evaluations are not within Ignite Desk’s control, and it is not liable for alternative methods of disability screening.



Job candidates must maintain the confidentiality of evaluation and response data. However, they are allowed to discuss the evaluations with employers. Ignite Desk is not obligated to review or post evaluations or comments on the website.


Employer Services

Ignite Desk offers various career services, including counseling and resume assessment. These services are provided solely as informational resources. Ignite Desk does not make any guarantees regarding job interviews, job placement, or increased wages.


Pay and Additional Information

For educational purposes, Ignite Desk provides wage data and other relevant details. The information is based on estimates and is subject to change. Labels or badges may be placed on the names of employers or job postings based on the information provided. Demographic data provided by the employer may be displayed on Company Pages.


Job Seeker Data

Ignite Desk collects and tracks information about the actions and data submitted by job seekers on the website. Job seekers may be connected to observable factual data for employment opportunities. Demographic data may be provided for evaluation and development purposes, and aggregate summaries may be shared with employers.


The Governing Law for Dispute Resolution

Disputes related to this agreement or the website will be subject to the legislation of Texas, the United States of America, or the Republic of Ireland. Legal proceedings filed will be handled by the courts in the relevant jurisdictions in the UAE.


Waiver of Collective Lawsuits

Users agree to abstain from initiating or participating in collective legal actions against Ignite Desk. Individual litigation is permissible, including in small claims court, as long as it complies with the provisions outlined in the agreement.


Requirements for Employer Accounts on Ignite Desk

Employers who register for an account on the website accept the terms and conditions, which include the privacy statement and Ignite Desk’s policies. ID verification may be necessary, and the responsibility for any data provided lies with Employers must have the authority to bind their company to the agreement. Employers have access to the information submitted to Ignite Desk and accounts associated with their company. Employers are responsible for ensuring the proper utilization of their accounts and email addresses.


Connected Accounts

Multiple users can access the same account through linked accounts, each with varying levels of access. Administrators are accountable for shared data and have the power to invite users and grant access. Linked users can view account details and perform transactions using the connected account. All linked users can observe activity in the Employer Account. Accounts can be detached, and access can be managed by administrators and employers.


Account Administration and Payment

Ignite Desk retains the right to utilize the credit card on record to cover additional purchases of goods or services. Job seekers may receive notifications from Ignite Desk concerning compromised employer accounts. Employers are responsible for their utilization of the website and their adherence to legal requirements. Ignite Desk may impose restrictions on job posts that do not conform to applicable regulations. Employers are accountable for the information contained in their job postings, emails, and other interactions.


Work-related Services

Employers have access to Ignite Desk Apply and job screening inquiries. Submissions can be sent via Ignite Desk to the designated email address. The Employer Dashboard offers features for managing applicants, such as scheduling interviews and disqualifying candidates. Employers are obligated to comply with relevant regulations, including laws against discrimination. Ignite Desk reserves the right to reject or eliminate discriminatory job postings or inquiries. Employers are responsible for their selection processes and ensuring that disability-related queries are addressed.


Data Analysis and Privacy

Ignite Desk may employ data analysis for quality assurance and product enhancement purposes. Job seekers may receive information about employer initiatives and activities through Ignite Desk. Employers may receive labels or badges based on the provided information, although accuracy is not guaranteed. Additional terms and conditions apply to users of Ignite Desk API. Employers are accountable for adhering to data protection regulations and overseeing the actions of external developers.


Ignite Desk May Fraud Prevention and Record-Keeping

require email verification for fraud prevention and record-keeping, but it is not guaranteed. Employers must adhere to record-keeping regulations, such as the Internet applicant rule of the Office of Federal Contract Compliance Programs (OFCCP).


Job Matching Summary

Ignite Desk connects companies and job seekers with suitable positions based on information collected through the platform. Matches may include suggested resumes for job advertisements or job seekers’ proposed job ads based on their recent applications. The beta version of the job matching service is governed by the Beta Program.


Summary of Salary, Applications, and Other Information

Ignite Desk provides users with informational details, such as estimated salaries, the number of job applications, and responses to screening questions. These figures are approximate and provided for informational purposes only. They may be sourced from external providers and are not guaranteed to be accurate. Ignite Desk may assign labels or badges to job postings based on the information provided, but accuracy is not guaranteed.


Overview of Screening Tools

Employers can utilize Ignite Desk’s screening resources, including assessments, phone screening tools, and screening questions. Employers are responsible for selecting appropriate questions and using the tools in accordance with applicable laws. Assessments evaluate specific skills, but overall job criteria are not determined. Employers must address disability-related inquiries and provide reasonable accommodations.


Interaction with Ignite Desk

Ignite Desk provides messaging and communication services on the platform. However, employers should not solely rely on these notifications as they are provided as a courtesy. Contact details can be concealed or replaced with aliases. Employers are responsible for their internal communications and should refrain from sending mass messages through Ignite Desk’s messaging platform. The use and content of communication services are the responsibility of employers.


Electronic Communications

For job seekers, Ignite Desk offers virtual and remote communication options, including virtual meetings and interviews. These services may be facilitated by external providers, including scheduling, video conferencing, and collaboration tools. Ignite Desk does not verify the identities or qualifications of job applicants, nor does it guarantee the availability or quality of these services.


The Equality Act 2010

Employers in the UAE are required to ensure non-discrimination in job postings and provide suitable alternative communication options for individuals with disabilities.


Security and Accountability

Ignite Desk disclaims all responsibility for the transmission of virtual communications, including audio and visual content, interview questions and responses, and personal data. Employers are responsible for securing and protecting data shared during virtual interviews. Ignite Desk is not liable for the accessibility or preservation of any recordings of virtual interviews.


Use and Access at Your Own Risk

Employers have the choice to access and use virtual interviews, assuming associated risks. Ignite Desk disclaims any liability arising from the use of virtual interviews.


Representatives and Invitations

Additional representatives can accept invitations from employers to participate in virtual interviews. Ignite Desk will send invitations based on the provided email addresses, but employers are responsible for the accuracy of the contact information. Employers are liable for the behavior and actions of their representatives.


Ignite Desk’s Role in Online Interviews

Ignite Desk only provides third-party services for communicating with job seekers. Ignite Desk does not participate in online interviews or verify the information provided by job applicants. Employers must provide any accommodations requested by job candidates.


Virtual Interview Recording

Employers may record virtual interviews with job candidates, but this requires the consent of all parties involved. Employers must comply with relevant legal restrictions on recording and permissions. Ignite Desk is not obliged to retain the recordings but may store and access them. Allegations or claims related to the recording of virtual interviews should be directed towards the employer.


Employer Branding Hub, Enhanced Profiles, and Company Pages

Employers posting job openings on Ignite Desk may receive an automatically generated Company Page and/or Glassdoor Profile Page, where applicable. Employers can update and add content to their Company Page. Ignite Desk provides premium functionality through the Employer Branding Hub on a subscription basis. Employers are responsible for selecting appropriate features of the Employer Branding Hub and the information they publish on Company Pages.


User-Generated Content and Moderation

User-generated content, including salary information, company reviews, and interview materials, is hosted by Ignite Desk and Glassdoor. Ignite Desk follows a standard review process and does not provide preferential treatment to clients during content moderation.


Ignite Desk University

Graduate logos from Ignite Desk Academy are for personal use only and should not be used for business purposes or to represent organizations. There is no contractor or joint venture relationship.


HR Management Tools

Visitors acknowledge that Ignite Desk provides HR management software solutions but does not offer legal advice, and companies are responsible for compliance. Users should discuss any concerns regarding tool settings with their employers.


Dispute Resolution and Applicable Law

The agreement and any disputes related to the website are governed by the laws of the applicable jurisdiction. Legal actions will be brought in the specified courts as agreed upon by the parties. Users waive their right to request user data from Ignite Desk through a pre-suit discovery action.


Waiver of Class Actions

By using the website, users agree not to bring or participate in class-action lawsuits against Ignite Desk. Users retain the right to file individual litigation while adhering to the conditions of the agreement.



Users agree to defend, indemnify, and hold harmless Ignite Desk from any claims or liabilities arising from their use of the website, violation of the terms of service, or employment-related conduct. The indemnification obligation remains in place even after the agreement expires.


Additional Campaign Tools

Ignite Desk provides Extended Campaign Tools for coordinating job advertisements among geographically dispersed organizations. Users agree that information may be shared between local offices and corporate headquarters, or between franchisees and franchisors. Users are responsible for providing accurate data and obtaining necessary rights and permissions. Ignite Desk is not responsible for verifying the identities of users.


Potential Import

Ignite Desk provides a platform (Candidate Import) for uploading application data. Users are responsible for obtaining the necessary rights and permissions and authorize Ignite Desk to process this information on their behalf. Users are responsible for the data before it is received, while Ignite Desk is accountable for the data after it has been received.

Ignite Desk disclaims all responsibility for infrastructure-related issues, such as computer viruses, system failures, hardware problems, or other internet-based pressures that may cause harm to users or impair the operation, accessibility, or support of the Platform.

Ignite Desk disclaims all responsibility for any losses, damages, delays, or failures resulting from the use of the Platform that are caused by unforeseen events, such as acts of God, governmental changes, embargoes, terrorist attacks, or similar occurrences.

Ignite Desk or any party involved in creating, producing, or delivering the Platform’s content will not be liable for any unforeseen, special, exemplary, or indirect losses, including but not limited to lost earnings, lost revenue, lost business opportunities, damaged data, goodwill, service interruptions, or other similar harm.

This policy encompasses the limitations and restrictions mentioned above.