COORDINATOR FOR HVAC

Job Description

We are urgently seeking a highly organized and proactive Service Coordinator to oversee our HVAC/AC service operations. The ideal candidate will be responsible for ensuring the smooth delivery of post-sales support, enhancing customer satisfaction, and managing service schedules. If you excel in a fast-paced environment and are dedicated to providing top-notch service, we want to hear from you!

Key Responsibilities:

• Coordination & Scheduling: Organize and manage service schedules for technicians to ensure timely and efficient service delivery. Arrange appointments with customers and handle any scheduling adjustments.
• Customer Interaction: Act as the main contact for customer service inquiries, requests, and follow-ups. Address customer concerns promptly to ensure high satisfaction levels.
• Technical Support: Assist field technicians with troubleshooting and provide them with the necessary information and resources for effective service delivery.
• Service Documentation: Keep precise records of service requests, job statuses, and customer interactions. Prepare and process service reports and documentation as required.
• Inventory Management: Oversee and manage inventory levels for service parts and equipment. Coordinate with procurement to maintain the availability of essential materials.
• Team Collaboration: Collaborate with the service team, sales department, and management to enhance processes and improve service delivery.
• Language Skills: Proficiency in reading and writing English is required. Ability to communicate in other languages such as Urdu/Arabic is an advantage.
• Driver’s License: Possess a valid UAE Driver’s License.

Application Process:

Qualified candidates should send their CVs to [email protected] or WhatsApp to 0544279922 / 0552364674.

Join us to play a crucial role in delivering exceptional HVAC/AC service and improving customer satisfaction!