Customer Assistance Support

Job Description

About the Role

We are excited to invite a new team member to join our Easyspace Group Support Team in Glasgow. In this role, you will work with various technologies and software, tackling a wide range of customer issues to ensure a consistently first-class service. This position offers not only the responsibility of resolving customer queries but also the chance to expand your skills and develop professionally.

Key Responsibilities

Customer Support:

• Address and resolve a variety of customer inquiries, ensuring that each interaction reflects our commitment to outstanding service.

Technical Problem Solving:

• Utilize your expertise in Linux or Windows administration to diagnose and solve technical issues.

Learning and Development:

• Embrace the opportunity to grow and advance within the role, keeping up with the latest technologies and best practices.

What We’re Looking For

Customer Service Experience:

• Proven track record of delivering exceptional customer service.

Technical Support Background:

• Experience in Technical Customer Support or IT Helpdesk roles.

Problem-Solving Skills:

• A passion for troubleshooting and resolving technical issues.

Communication Skills:

• Strong verbal and written communication abilities.

At iomart, we value diversity and inclusivity in the workplace. If you’re passionate about this role but don’t meet every criterion, we still encourage you to apply—you may be the perfect fit for this or another position.

Benefits

• Salary: £23,500
• Holiday Trading Scheme: Flexibility to buy or sell part of your annual leave.
• Flexible and Hybrid Working: Typically 3 days in the office and 2 days from home.
• Day Off on Your Birthday: Enjoy a special day for yourself.
• Enhanced Leave: Improved paternity, maternity, and adoption leave policies.
• Flexible Benefits Scheme: Access to a range of flexible benefits tailored to your needs.

About iomart

iomart is the UK’s leading Secure Cloud Managed Services Provider, dedicated to delivering Hybrid Cloud, Data Protection, Cyber Security, and Secure Connectivity to over 9,000 organizations globally. With over 25 years of expertise in data center and cloud services, our team of more than 500 skilled professionals supports critical services across public and private sectors. Our headquarters are in Glasgow, with offices across the UK, and a turnover exceeding £127m.

How to Apply

If this role sounds like a great fit for you, please click “Apply.” If you’d like to discuss the position before applying or if your CV isn’t up to date, feel free to contact us at [email protected]. We are an equal opportunities employer and welcome applications from all candidates. If you require any reasonable adjustments during the application process, please let us know.