Representative, Customer Care

Job Description

Neptune Fresh Produce Inc.
Be Part of an Industry-Leading Team!

At Neptune Fresh Produce Inc., we pride ourselves on having a team of highly qualified professionals who excel in their roles and understand that our customers are the heart of everything we do. We are looking for passionate individuals who:

• Put customers first
• Deliver on their promises
• Value both individual achievement and team success
• Care about sustainable agriculture, the environment, and corporate responsibility
• Go the extra mile to offer the best options to our customers
• Bring deep knowledge and experience in the foodservice, hospitality, or retail sectors

Position Overview

We are currently hiring for a role focused on serving our retail customers. This position involves taking and processing orders, addressing customer inquiries and quality concerns, and coordinating with various departments such as production, sales, purchasing, and shipping to meet customer needs. You will also handle administrative tasks like processing invoices, creating delivery logs, and assisting with customer service-related issues. This role is central to maintaining our commitment to excellent customer service and finding solutions for our customers.

• Contract Duration: 18-month contract with potential for permanent placement
• Work Schedule: Sunday to Thursday, including holidays as needed, 8:00 am to 4:30 pm
• Salary Range: $20-22/hr

Key Responsibilities

• Answering phone calls and emails, handling customer inquiries effectively
• Processing customer orders and coordinating with internal teams to ensure timely delivery
• Performing administrative duties such as emailing weekly price lists, running reports, and organizing external carriers
• Creating delivery logs and assisting with routing deliveries to customers
• Resolving customer complaints and supporting the sales team
• Providing administrative support to the customer care team, including covering duties on statutory holidays

Required Skills and Qualifications

• Excellent listening skills with the ability to understand and accurately reflect customer needs
• Proficiency with computer applications, including Google Docs, Sheets, MS Excel, and MS Word
• Strong organizational and multitasking abilities, along with flexibility and initiative
• Clear and effective communication skills, both written and verbal
• Bilingualism is considered an asset

What We Offer

• Up to six paid sick days per year (up to 48 hours)
• A collaborative team environment
• Comprehensive training provided
• Annual Safety Boot Program with up to $85 reimbursement
• Group Health Care Benefit Program
• Registered Retirement Savings Plan (RRSP) with company matching up to 3%
• Opportunities for career growth
• Company-sponsored events like family picnics, staff celebrations, and BBQs

We appreciate all applicants’ interest; however, only those selected for the next steps will be contacted. Neptune Fresh Produce Inc. is committed to creating an inclusive work environment that values and respects the diverse talents of all employees. We ensure equal employment opportunities without discrimination based on race, religion, gender, disability, or any other protected characteristic.

Accommodation Requests

If you require accommodations during the application or hiring process due to a disability, please reach out to:

• For positions in British Columbia: [email protected]
• For positions in Ontario: [email protected]

Please include “Accommodation Request” in the subject line of your email.