Network Engineer, NOC

Job Description

About the Role:

We are seeking a skilled Network Engineer NOC to join our 24x7x365 team, responsible for managing RDS networks and infrastructure while providing second-level customer support. The ideal candidate will have a high level of energy and intuition, with strong analytical skills and excellent communication abilities. You will play a critical role in monitoring network performance, troubleshooting issues, and ensuring network reliability across L2/L3, cloud, and digital platforms.

Key Responsibilities:

• Network Monitoring and Support:

  • Provide 24×7 vigilance for network operations and offer second-level customer support.
  • Troubleshoot and escalate network issues according to established procedures.
  • Conduct regular checks and backups on network infrastructure to ensure the uptime of monitoring tools.

• Service Configuration and Maintenance:

  • Configure new services and modify existing ones in line with prescribed procedures.
  • Diagnose and resolve network errors efficiently.

• Documentation and Reporting:

  • Track and document network issues, preparing comprehensive incident reports.
  • Collaborate with internal and external partners to address network-related issues.

• Coordination and Collaboration:

  • Work closely with regional teams to manage network and customer-related concerns.
  • Ensure judicious use of network, hardware, and software resources.

Required Skills and Qualifications:

• Extensive experience with network infrastructure management, including routers and switches for L2/L3 services.
• Strong understanding of cloud-based services.
• Excellent troubleshooting and problem-solving skills.
• Proficient written and verbal communication abilities.
• Ability to perform under pressure and adapt to shift cycles year-round.

How to Apply:

If you meet the qualifications and are ready to take on this dynamic role, please submit your application to [email protected] with “Network Engineer NOC” in the subject line.